Shipping & Returns

Shipping Policy

We endeavour to dispatch your item/s within 2 weeks from your order date. The Willow frames are carefully spread and mounted in-house and this process takes approximately 2 weeks to complete.

 

Please note we use Australia Post for our express deliveries - delivery is in accordance with Australia Post guidelines and as such we will not be liable for late delivery. 

 

If you live in a remote area we will dispatch via Australia Post. Delivery may take up to 15 working days.

We do not ship internationally.

Return & Exchange Policy

We pack our items very carefully however breakages sometimes occur during delivery.

Please email lisa@thewillow.com.au an image of your damaged item and include if you would prefer a replacement or refund.

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