Shipping & Returns
We endeavour to dispatch your item/s within 2 weeks from your order date. The Willow frames are carefully spread and mounted in-house and this process takes approximately 2 weeks to complete.
Please note we use Australia Post for our express deliveries - delivery is in accordance with Australia Post guidelines and as such we will not be liable for late delivery.
If you live in a remote area we will dispatch via Australia Post. Delivery may take up to 15 working days.
We do not ship internationally.
Return & Exchange Policy
We pack our items very carefully however breakages sometimes occur during delivery.
Please email an image of your damaged item and include if you would prefer a replacement or refund.